iMarket’s Customer Support Services
Since the global financial community operates 24/7, 365 days a year, iMarket provides rapid, full-scale response to your telecom needs. From large brokerages to small banking organizations, our clients have come to expect the best in trained, technical support. iMarket team members are available to assist you with all telecom requirements—from daily network services to business continuity planning and disaster recovery.
System Monitoring and Repairs
iMarket’s European and United States’ offices are staffed during all trading hours. Proactively monitoring digital networks and communication systems, iMarket team members address potential concerns before they lead to service problems.
Should you encounter a problem with an iMarket product, we strive to resolve your problem in a timely manner. We’re insistent upon your total satisfaction, working to restore telecom solutions quickly, efficiently—and without extended service interruption.
To report a trouble in the United States please call 732-765-9100 Monday – Friday 6:00 am – 8:00 pm EST. After hours please call 866-221-3758, or email us at ITSupport@IMarketUS.com.
To report a fault in Europe please call our NOC +44 (0)203 405 1650/08000 565222 Monday – Friday 0700 and 1800 GMT/BST. After hours please call +44 (0)203 405 1650/08000 565222.
Contacting an iMarket Team Member
To reach a qualified iMarket representative or engineering team member, call 732-765-9100 or email ITSupport@iMarketUS.com 24 hours a day, 7 days a week. We are also developing a Client Portal. When it becomes available, the portal will provide real-time service access for existing iMarket clients. Portal options include:
- Current network status updates
- Service ticket requests and status updates
- Real-time account and billing access
- Real-time advanced reporting and analysis
- Online equipment and upgrade requests